Terms and conditions of Les P'tites Fées Bleues

• General terms for providing the services of a household helper

  

  Article 1 - Background

  These general terms and conditions apply to the "service vouchers" system, which is used by the service company to pay for the provision of household help to private individuals.

  The term "home helper" used in the Special Terms and Conditions and General Terms and Conditions refers to help of a household nature and is understood to be gender-neutral (M/F/X).

  The company issuing the service vouchers is currently Sodexo; it is designated by the Regions and could therefore change without the intervention of the service company.

  Article 2 - Provision of equipment and warnings

  The private individual shall provide the home helper with correctly labelled cleaning products and appropriate equipment (in good working order). The private individual shall inform the home helper of the procedures to be followed for cleaning their home and/or laundry.

  They are responsible for the instructions given and for supervising the work carried out by their home helper.

  If the private individual wishes to entrust the home helper with the upkeep, cleaning or handling of valuable objects or delicate materials (particularly lacquered surfaces or other surfaces requiring special care), he or she must give the home helper the appropriate instructions beforehand. The private individual will then inform the home helper about the delicate objects and materials in their home and give them the instructions and products they need to care for them.

  Under no circumstances may the home helper be asked to look after objects of unusual value (works of art, unique items, etc.).

  Article 3 - Payments

  Without prejudice to the provisions of article 4 - below, the private individual shall pay one service voucher per hour worked and undertakes to have a sufficient reserve of service vouchers available at the time the services are provided.

  1. Paper service vouchers

  The private individual shall provide the home helper with a valid service voucher, duly signed and in full (including the detachable stub) for each hour worked, no later than the end of the home helper's daily shift.

  The private individual fills in the date on the service voucher (the actual date of the service) using a blue or black biros (no pencils, felt pens or other colours) and specifies the type of activity provided (tick box). Please note that Sodexo will not accept any erasures or corrections using "Tipp-Ex" or any other corrector.

  1. Electronic service vouchers

  The private individual selects the option on the Sodexo website, "I authorise the approved company to be informed in the event of an insufficient balance in my electronic wallet".

  At the end of the service, the home helper will call a free number from the private individual's telephone and record the number of hours worked, or will make an electronic entry himself/herself.

  The private individual must then, within 48 hours, manually validate the service in their personal electronic space and cannot therefore wait for any automatic confirmation from Sodexo's computer system.

  If the service company makes a change (e.g. due to a typing error), the private individual has 48 hours to confirm the services entered following the change.

  If the private individual disputes the recorded service, he/she must inform the service company no later than the first working day following the service.

  Article 4 - Subscription

  1. Subscription price

  Without prejudice to payment for services via service vouchers, the private individual shall take out a flat-rate subscription with the service company of €9.99 per month (for the Brussels-Capital Region and the Flemish Region).

  2. Use

  The aim of the subscription is to combat the pressure of external factors (increases in energy prices, wage costs, etc.) and enable the service company to maintain the quality of its various services:

  • Recruitment and provision of a home helper,
  • In compliance with the new legal obligations, a visit to the property to record any special cleaning requests (in accordance with Article 5 - below),
  • Training for home helpers and administrative teams,
  • Managing different timetables,
  • Finding a replacement for the private individual's usual home helper in the event of absence.

  3. Billing and payment methods
  

  The subscription is invoiced quarterly in advance during the first month of the service quarter (3 months x €9.99).

  The service company offers several payment methods for private individuals:

  • By direct debit,
  • By QR code,
  • By bank transfer.

  If the private individual fails to pay by the due date stated on the invoice, the company reserves the right to suspend services and/or terminate the contract without notice or compensation.

  4. Indexation

  The subscription rate is indexed on 1 January each year to the consumer price index (for 2004) on the basis of the following formula:

  New rate = old rate x new index
  base index

  The base index is that of December of the year preceding that of the signature of the present contract, while the new index is that of December of the year preceding that of the indexation.

  
  

  Article 5 - Visiting the home, formalities and procedure for new customers

  Legislation relating to service vouchers now requires the service company to visit the private individual's home before starting work.

  For all new projects, and before the first service is provided, the private individual agrees to a visit to the home by an employee representing the service company, in order to discuss the various authorised and prohibited tasks, to record any specific requests made by the private individual and to make the private individual aware of the working conditions, well-being and safety of the home helper.

  During the contractual relationship, the private individual accepts that visits may be made while the worker is working in their home.

  The first subscription invoice is sent to the private individual in the month following the first service to cover the end of the current quarter.

  Article 6 - Prohibited work

  Under no circumstances may a home helper perform tasks that are dangerous, present a health risk or are unsuitable, such as:

  • cleaning windows at height (the home helper can climb a maximum of three steps),
  • cleaning litter trays and direct contact with animals,
  • outdoor cleaning work in difficult weather conditions (rain, snow, cold or hot weather),
  • moving and handling heavy objects (e.g. heavy furniture),
  • services requiring expertise that reasonably exceeds that which could be expected of an ordinarily prudent and diligent person performing household tasks.

  It is therefore forbidden, in particular, to ask the home helper to carry out cleaning work on completion of a building site, where the debris of all kinds and the stains of cement, plaster, etc., to be cleaned require a level of expertise that cannot be expected of a home helper.

  Home helpers may only clean premises for strictly private use. The cleaning of communal stairwells and professional premises such as doctors' surgeries and offices is strictly prohibited. Authorised household errands are exclusively household errands for private individuals that meet their daily needs. The purchase of furniture, household appliances, audio-visual equipment, hot meals and the periodic distribution of newspapers and magazines are not considered as daily needs.

  Article 7 - Health and safety

  7.1. Generalities

  Housekeepers must always work in optimum conditions of health and safety.

  In the event of a serious hygiene problem or a situation that endangers the home helper, the helper or the service company may ask the private individual to remedy the situation.

  In the event of a contagious disease, the private individual must notify the service company immediately.

  In the event of persistent safety or hygiene problems, the home helper will be immediately suspended.

  All the equipment provided must be in good condition and safe.
  

  7.2. Maternity protection

  In the context of the safety and health of the mother and the child, we emphasize the special adherence to safety measures for the housekeeper. Additionally, we are particularly cautious and attentive to the well-being of our workers here: each of our pregnant employees is systematically removed from work at the start of her third trimester of pregnancy.
  
  All the more reason, the pregnant housekeeper:
  • should not come into contact with cats or clean their litter,
  • should not be exposed to contagious diseases,
  • should not work at a height greater than 50 cm from the ground.
  
  Furthermore, we strengthen the directive regarding hazardous substances: the pregnant housekeeper may never use any hazardous products whatsoever (9 possible pictograms).
  
  If one of the client's children has a contagious childhood illness, the client informs the service company before the scheduled services. The housekeeper will resume work once the child is healed.
  

  Article 8 - Liability

  Without prejudice to the application of Article 14 - below, the private individual is liable for any damage caused to property or persons insofar as he/she exercises de facto authority over the home helper as regards the instructions he/she gives.

  Article 9 - Rules applicable to the home helper

  • The home helper must comply with the following rules:
  • the home helper is not allowed to smoke during his/her shift; if there is no break during working hours, the private individual will give him/her the opportunity to smoke a cigarette in the morning and in the afternoon,
  • the home helper has a break - during working hours - of a quarter of an hour for every four consecutive hours of service,
  • the home helper may not telephone during working hours, unless it is necessary for the service. For exceptional reasons, the home helper may be authorised to use his/her mobile phone for private matters,
  • the home helper cannot be a member of the immediate family (not a relative or related by marriage up to the second degree) of the private individual or a member of his/her family. If this happens, the private individual will inform the service company. The service company will then immediately stop providing the service,
  • the home helper keeps the keys to the private individual's home only if the private individual has authorised him/her to do so in writing. Where applicable, the private individual must ensure that the home helper returns the keys to their home and that the keys are handed over to another employee of the service company (e.g. in the event of a replacement). The service company recommends that the private individual has the home helper sign a declaration of receipt and/or return of the keys. Under no circumstances will the service company be responsible for managing the keys to the property.

  Article 10 - Non-discrimination

  The service company offers the private individual a quality service that guarantees respect for human dignity, privacy, ideological, philosophical or religious convictions, the right to complain, the right to information and the private individual's right of access, taking into account the private individual's life situation.

  The home helper and the service provider will not discriminate on the basis of race, ethnic origin, disability, sexual orientation or philosophical or religious convictions when offering or providing services.

  Article 11 - Absence from work

  The service company will inform the private individual as soon as possible of any changes to the work schedule. In the event of unforeseen circumstances (sick leave, leave due to force majeure or special leave), the private individual will be notified by the service company as soon as possible.

  At the customer's request, the absent worker is replaced as far as possible, although the replacement cannot be guaranteed a priori. In the event of a replacement, the hours and days of work may be modified in consultation with the private individual.

  Article 12 - Obligations of the private individual

  The private individual shall take all the necessary precautions (including access to the home) to ensure that the services of the home helper can be provided throughout the year.

  These precautions include the private individual's duty to inform the service provider of any changes to their personal details, including their home address, e-mail address or telephone number, as soon as possible.

  If the services are to be moved or cancelled, the private individual must inform the service company in writing:

  • of the rescheduling or cancellation of contractually agreed services, at least 10 working days before the week in which the services were due to take place,
  • of the replacement date, at least 3 working days before the week in which the services are due to take place.

  If the rescheduling or cancellation is not notified in time, the service company will bill the hours of service normally agreed upon at their actual cost (i.e. the value of the service voucher plus the regional contribution (indicative amounts subject to indexation, as indicated in Article 16)), unless the private individual has the weekly hours contractually agreed upon delivered at another time during the current calendar quarter.

  "Calendar quarter" means: calendar quarter 1 = January-February-March; calendar quarter 2 = April-May-June; calendar quarter 3 = July-August-September; calendar quarter 4 = October-November-December.

  Article 13 - Loss and theft

  If theft is suspected, the private individual must always notify the service company.

  In the event of theft, the private individual must report it immediately to the police, who will draw up a report.

  To avoid any misunderstanding, the following rules must be observed:

  • the home helper keeps the key to the private individual's home only if the private individual has authorised him/her to do so in writing and has notified the service company,
  • the private individual will exercise due care with regard to any money or valuables entrusted to the home helper.

  Article 14 - Accidents at work

  The service company is required to take out workplace accident insurance to compensate, in accordance with the law, any home helper who is the victim of an accident at work or on the way to work.

  The client directly informs the service company of any accident involving their housekeeper during the execution of her activities.

  Article 15 - Duration of the service contract

  This agreement is concluded for an indefinite period and takes effect from the date of signature.

  The service may be terminated by either party giving one month's notice by registered post (the notice period begins on the first day of the month following the date of dispatch).

  The private individual to whom the notice is served may at any time unilaterally reduce the duration of the notice period or cancel it, subject to full payment of the services provided for the duration of the notice period, i.e. the value of the service voucher plus the regional contribution (indicative amounts subject to indexation as indicated in Article 16 - below), as well as the flat-rate contribution due for the current quarter.

  The service company nevertheless has the option of terminating the agreement without notice or compensation in the event of force majeure, danger to the safety or health of the home helper, or the impossibility of providing the services for one month.

  Termination of the service is indivisible: it automatically applies to all the household helpers of the service company providing services to the private individual.

  The collaboration is automatically considered terminated if one of the contracting parties fails to comply with one of the contractual obligations, following formal notice sent by registered post by the other party which has remained unresolved for more than fifteen calendar days from the date on which the formal notice was sent.

  This does not, of course, release the private individual from the obligation to hand over the vouchers on first request.

  Article 16 - Late payment and collection

  In the event of late payment of more than one month from the date of the service, the private individual shall owe the company a fixed amount of €150 by way of collection fees, without prejudice to the sums due for unpaid services.

  If payment is overdue by more than one year from the date of the service, the private individual will no longer be able to pay for the service using service vouchers.

  For each hour worked, the employee will owe the company the amount of the service voucher plus the amount of the government contribution. For information purposes, on 1 January 2023 these amounts will be €27.43 per hour worked in the Walloon Region, €26.98 in the Flemish Region and €27.12 in the Brussels Region.

  Article 17 - Processing of personal data

  The private individual consents to his/her personal data being collected and processed by the company, in accordance with the law, in order to carry out the actions necessary for the proper performance of this contract.

  In addition, the private individual consents to the use of his or his/her data by the company in order to receive newsletters on service vouchers, home care, home help and various other subjects related to local services and personal assistance.

  Article 18 - Disputes

  In the event of any dispute relating to the application of these conditions, the courts with territorial jurisdiction shall be those of the registered office of the service company.

• General terms for providing the services of a nurse

  

  Contact details:

  • Les P'tites Fées Bleues — Home Treatment SA

  • Millennium Square 7, 1330 Rixensart

  • Belgium Company number: BE0819.118.280
  • Phone number: 02/653.00.00

  Article 1: Acceptance and purpose of these terms and conditions

  Requests for care can be made by telephone, by e-mail or via a coordination service or the social service of a hospital. By accepting the care provided by Les P'tites Fées Bleues — Home Treatment at the first visit to the Patient's home, it is understood that the Patient accepts, without reservation, the General Conditions presented below and subject to modification. These Terms and Conditions are drawn up in French. The present General Terms and Conditions are the only ones accepted, to the exclusion of any agreements or conditions of the Patient.

  Article 2: Services on offer

  2.a Services and service providers

  Les P'tites Fées Bleues — Home Treatment is a group of nurses with agreement for direct payment from insurance companies. The service providers are registered nurses orbacheliers, working under salaried or self-employed status, as well as nursing auxiliaries whose activity is governed by the Royal Decree of 12 January 2006. The services are subject to and comply with the regulations in force at the INAMI. Les P'tites Fées Bleues — Home Treatment also provides services related to nursing care but not reimbursed by the INAMI, a non-exhaustive list of which can be found below. Care other than hygiene care and care not reimbursed by the INAMI must be prescribed by a doctor. The prescription must contain the following mandatory information: The surname, first name and INAMI number of the prescribing doctor. The precise care to be given (e.g. : dosage for injections, protocol for dressings) Frequency of care (e.g. daily, 1x/month). The duration of care or the number of treatments (e.g.: 1 month (maximum 1 year), 12 injections). In the event of a missing or incomplete prescription, the treatment will be billed to the Patient, who is responsible for obtaining reimbursement from his or her health insurance company.

  2.b Rates

  The tariffs applied are the current tariffs of the INAMI which can be consulted on the website of the INAMI. The co-payment, i.e. the part payable by the patient, is invoiced monthly at the end of the month. The invoice is preferably sent by e-mail, otherwise by post. The term of payment is 14 days from receipt of the invoice. Payment is made by bank transfer. No cash payments will be accepted by the service providers.

  If the patient's financial situation does not allow him/her to pay a co-payment, he/she must report this as soon as he/she is taken in charge by our service. We can remove it if we have proof of this. List of benefits not reimbursed by the INAMI - Prices are expressed in euro:
  

  • Additional visit in the morning: €10.00 (€15.00 on we)
  • Additional visit in the evening: €6.50 (€9.00 on we)
  • Putting in eye drops (except post op): €8.00 (€13.00 on we)
  • Taking readings:
    • Blood pressure, oxygen level, weight, blood sugar level if INAMI washing service provided: €3.00 (€4.50 on we)
    • Blood pressure, oxygen level, weight, blood sugar level excluding washing service: €8.00 (€13.00 on we)
  • Administration of medication :
    • If washing: €3.00 (€4.50 on we)
    • Excluding washing. Dressing material package (per day): €8.00 (€13.00 on we)
  • Blood test : €5.00 (never the we)
  • Blood test other labs: €15.00 (never the we)

  For blood tests, we work with the laboratories of the Institute of Clinical Biology, LIMS and Cliniques de l’Europe. The choice of laboratory depends on the patient's home. In the event of a specific request by the Patient for another laboratory, the price charged will be €15.00. We reserve the right to refuse the request for service if our logistics do not allow us to do so. Invoices for blood tests are sent by e-mail only.

  Tariffs for services not reimbursed by INAMI can be reviewed in consultation with the Patient, depending on the organisation on site at the Patient's home.

  Article 3: Accessibility

  3.a Schedule

  When an appointment is made, a time is agreed upon for a 1-hour slot. Example: agreed time 10:00 a.m. Passage possible between 9:30 and 10:30 a.m.

  This schedule is respected as far as possible. If there is a change in the time slot, the Patient will be informed.

  3.b Telephone contact

  The only access number is 02/653.00.00. Telephone calls must be made on weekdays between 9am and 5pm. Outside these hours, it is always possible to leave a message which will be processed according to the degree of urgency of the call. It should be noted that in the event of a medical emergency, it is imperative to use 112. The number 02/653.00.00 is available 24 hours a day for patients in palliative status to whom the detailed procedures are communicated on a case-by-case basis. All telephone communications may be recorded.

  Article 4: Responsibility

  Les P'tites Fées Bleues — Home Treatment has an obligation of best endeavour, not an obligation to achieve a given result. It has an obligation to make every effort to achieve the desired result, as would a normally prudent and diligent person. The service providers are bound by professional secrecy. They must follow the instructions of the prescribing doctor. In the event of no response when visiting the Patient, the service provider will make every effort to contact the Patient or the persons to be contacted in his/her file.

  If the situation is deemed worrying, the emergency services (police, fire brigade, etc.) can be called in. The costs of the emergency services response will not be chargeable in any way to the Les P'tites Fées Bleues — Home Treatment. If the Patient is absent when the service provider comes at the agreed time slot and if this absence has not been communicated beforehand on 02/653.00.00 during the accessible hours (see above), compensation of €20 will be charged to the Patient.

  Article 5: End of treatment

  On the expiry date of the medical prescription, treatment is automatically interrupted. If it is necessary to continue care, the Patient is obliged to notify Les P'tites Fées Bleues — Home Treatment and provide a new prescription. Les P'tites Fées Bleues — Home Treatment may refuse or interrupt care of a patient if working conditions are likely to endanger the physical integrity of the provider.Example: lack of mobility equipment in heavily dependent patients.

  Article 6: Data protection

  Our Personal Data Protection Policy is detailed in our Privacy Policy.

  Article 7: Miscellaneous

  Any dispute relating to the execution or interpretation of the present agreement shall fall within the exclusive jurisdiction of the courts of Nivelles

• General terms for providing the services of a home help

  

  Article 1: Framework

  The present general terms and conditions come within the framework of the system of associative workers which is used to pay for the provision of home help to individuals. The term "home help" used in the general conditions shall be understood, without discrimination, to include both female and male workers.

  Article 2: Availability and warnings

  The individual informs his/her home helper of the procedures to be followed in the context of the support mission. He/she is responsible for the guidelines given. If the individual wishes to entrust the home help with a specific job such as "washing", primary care, meals or other services specific to the person, he or she will give appropriate instructions for this type of service.

  Article 3: Payments

  The individual pays an amount per hour worked by bank transfer to the account of the ASBL within the deadline indicated on the invoice.

  Article 4: Prohibited works

  Under no circumstances may the home help carry out dangerous, health-risk or unsuitable tasks, such as:

  • Medical acts requiring specific medical training;

  • Indoor cleaning work requiring home help and outdoor cleaning work in difficult climatic conditions (rain, snow, cold or too hot weather);

  • Services requiring expertise that goes beyond that which can be expected from a normally prudent and diligent person carrying out a support mission;

  in this sense, it is forbidden, in particular, to ask the home help to perform medical services. Authorised domestic shopping is exclusively domestic shopping in favour of an individual, in order to meet his/her daily needs. Purchases of furniture, household appliances, audio-visual equipment, hot meals and the periodic distribution of newspapers and magazines are not considered as daily needs.

  Article 5: Safety - Hygiene

  Home helpers must always be put to work in optimal safety and hygiene conditions. In the case of serious hygiene problems or situations that endanger the home help, the home help or the organisation can ask the individual to remedy the problem(s). In the event of a contagious disease, the individual must immediately notify the organisation. In the event of a persistent safety or hygiene problem, the provision of home help will be stopped immediately. All equipment provided must be in good condition and safe. The individual shall notify the organisation directly in the event of an accident occurring to the home help during the performance of his/her activities. As soon as a home help is pregnant, a number of legal measures will have to be respected in relation to the safety and health of the mother and child. The home help may continue to provide care to the individual up to one week before the presumed date of delivery, as long as the following is taken into account. An overview of what is not allowed during pregnancy:

  • Pregnant home helpers must not come into contact with cats;

  • Pregnant home helpers must not be exposed to contagious child illnesses. If one of the individual's children has a contagious childhood illness, the individual shall inform the organisation before the planned services are provided. The home helper will resume the mission as soon as the child is cured.

  • A pregnant home helper may not carry heavy items or climb a stepladder.

  Article 6: Rules imposed on home help

  The home helper is obliged to comply with the following rules:

  • The home helper is not allowed to smoke during his or her support mission; if there is no break during support hours, the individual will give him or her the opportunity to smoke a cigarette in the morning and afternoon.

  • The home help only keeps the keys to the individual's home if he or she has given written permission to do so. In such a case, the individual will have to ensure that the keys to his or her home are returned by the home help and that the keys to the home are handed over to another service provider. The organisation recommends that the individual should have the home help sign a declaration of receipt and/or return of the keys. Under no circumstances may the organisation be made responsible for the management of the keys to the accommodation.

  Article 7: Non-discrimination

  The organisation offers the individual a quality service that guarantees respect for human dignity, privacy, ideological, philosophical or religious convictions, the right to complain, the right to information and the individual's right of scrutiny, taking into account the individual's life situation. With regard to home help and the organisation, no distinction shall be made on the basis of race, ethnic origin, disability, sexual orientation, philosophical or religious beliefs in the provision and delivery of services.

  Article 8: Absence of the worker

  The organisation will inform the individual as soon as possible of any changes to the support scheme. In the event of unforeseen circumstances (illness, force majeure), the individual will be notified as soon as possible by the organisation. Absent home help will be replaced as far as possible, but this cannot be guaranteed. In the event of replacement, the hours and day(s) of service may be modified in consultation with the individual.

  Article 9: Absence of the individual

  The individual shall take all the necessary precautions so that the home help services can be provided throughout the negotiated commitment. In case of relocation or cancellation of services, the individual must inform the organisation in writing:

  • For relocation/cancellation of services: at least 48 hours before the day on which the services are to take place;

  In the event that the relocation or cancellation is not reported in time, the organisation will invoice the hours of service normally agreed upon, unless the individual arranges for the originally agreed upon hours to be worked at another time during the current month.

  Article 10: Loss and theft

  In case of suspicion of theft, the individual must always notify the organisation. In the event of theft, the individual must immediately make a declaration to the police, who will draw up a report. To avoid any misunderstanding, the following rules will be respected:

  • The home help keeps the key to the home only if the individual has given written permission and has notified the organisation;

  the individual shall exercise due care with regard to any money and valuables that may be entrusted to the home help.

  Article 11: Accidents at work

  The organisation is required to take out work accident insurance, with a view to compensating, in accordance with the law, a home help who is the victim of an accident at work or an accident on the way to or from work.

  Article 12: Duration of services

  The service may be terminated by either party, subject to 48 hours' notice by email. The party receiving notice may at any time unilaterally reduce the duration of the notice period or even cancel it. Termination of the service is indivisible: it automatically applies to all home help services provided by the organisation providing services in the home of the individual. The service is automatically considered to have ended if one of the contracting parties does not comply with the general conditions provided for, after the other party has been sent a formal notice by email and has not acted on it for more than 48 hours from the date the formal notice was sent. If the individual remains in default of payment of the amounts due for more than ten calendar days from the date of payment stated on the invoice, the service will be considered, merely upon request of the organisation, as terminated - without prior formal notice. This does not, of course, relieve the individual from paying on first demand.

  Article 13: Non-solicitation of employees

  The individual undertakes, both during the term of this agreement and for a period of 24 months following its termination, not to approach, directly or indirectly, any person employed by the organisation, with a view to the hiring of that person either by the individual or by a third party, or with a view to the provision of services by that person, either for the individual or for a third party, and not to undertake anything that would have the effect of modifying or terminating the contract with the organisation or that would encourage that person to terminate his or her contract with the organisation. In the event of a breach of this provision, the parties agree that the organisation has the right to claim lump-sum damages equivalent to one year's gross remuneration of the person employed by the organisation, but not less than EUR 6,000 per breach, without prejudice to the right to claim additional damages to cover the losses actually incurred.

  Article 14: Duty of discretion

  The home help is bound by a duty of discretion. This obligation persists after the end of the work and after the end of his/her contract. Home helpers are therefore obliged to observe the utmost discretion in relation to the situations they encounter. The disclosure of facts or information, without necessity and without usefulness, constitutes, in the case of home help, a breach of professional ethics which undermines the relationship of trust. This misconduct may result in disciplinary action or termination of the relationship with the organisation. However, in the context of home help, the sharing of information with other professionals who are bound either by a duty of discretion or by professional secrecy is essential. However, such sharing must be limited to relevant information and exclude any hindrance to the respect of confidentiality considered as a fundamental human right to privacy. Therefore, those involved must regularly ask themselves what is appropriate to convey in the interest of the people and what they should keep to themselves. In situations that jeopardise the integrity of the beneficiary, his/her family and friends and those involved (state of necessity, duty to assist a person in danger), the home helper may disclose the information he/she holds and must bring it to the attention of the competent authorities. In relation to these situations, the first point of reference for the home helper is the management of the organisation who oversee his/her mission.

  Article 14: Litigation

  In the event of a dispute relating to the application of these conditions, the courts with territorial jurisdiction will be those of the organisation's head office.